REALGINE / SECURITY & TRUST
Your product information matters. Here is how our hosted product experiences, client access, and project agreements fit together—and what to discuss with us before sharing sensitive files.
PRODUCT INFORMATION / RESPONSIBLE HANDLING
You retain ownership of the models, drawings, images, and other materials you provide. We use those materials to deliver the work described in your agreement and our Terms. The project agreement sets out ownership and delivery of any work we create for you.
Read the TermsA published demo or website embed is made to be viewed and shared. Models and images delivered to a browser may be downloaded, captured, or extracted. Keep confidential source files out of public experiences, and agree which materials are approved for publication before launch.
Discuss project accessClient Access uses sign-in and approved project permissions. Creating an account does not automatically grant access to a project. These account controls do not make a published viewer private. If your experience needs restricted viewing or a particular identity integration, ask us to confirm what we can support before you purchase.
Discuss access requirementsWe handle contact details, account information, project files, and communications as described in our Privacy Policy. Ask us about returning or deleting your information when a project ends. Retention depends on the project and applicable obligations; some records may need to be kept. Do not assume that closing an account immediately removes every project or business record.
Read retention and privacy detailsOur current service uses Netlify for application hosting and delivery, Supabase for database and authentication, and Resend for transactional email. We rely on these providers alongside our application’s access controls. A provider’s security credentials do not mean REALGINE has the same certification. See our Privacy Policy for how information may be shared with service providers.
View provider disclosuresREALGINE is an early-stage business providing hosted product experiences and scoped project services. Before sending unreleased designs, regulated information, or confidential files, discuss the requirements and agree an appropriate handoff with us. An NDA addresses confidentiality; it does not by itself add technical protections. Specialized controls, support commitments, and data-handling requirements need separate review and written agreement.
Discuss your project requirementsSECURITY QUESTIONS & REPORTING
For a security question or suspected vulnerability, email us with “Security” in the subject. Include the affected page, a short description, and the steps needed to understand the issue. Send only the minimum information needed; do not email passwords, access tokens, confidential files, or other people’s personal information.
Please do not access another customer’s data or disrupt the service. This reporting contact does not authorize security testing or establish a bug-bounty program or response-time guarantee.
