Terms of Use.

REALGINE, Inc., a Delaware corporation (“REALGINE,” “we,” “us,” or “our”). These Terms govern access to and use of REALGINE services. Project-specific commitments may be established in an applicable commercial agreement.

Effective September 4, 2026

Acceptance and organizational authority

These Terms of Use (“Terms”) govern access to and use of REALGINE’s websites, Client Access, hosted product experiences, viewer systems, professional services, and related services. By accessing or using the services, you accept these Terms. If you act for a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Eligibility

The services are intended for business and professional users who are at least 18 years old and legally capable of entering into an agreement. You may use the services only in compliance with applicable law and these Terms.

REALGINE services

REALGINE provides Product Reality services, viewer systems, hosted distribution, asset intake, product demonstrations, implementation handoffs, project collaboration, Client Access, updates, quality assurance, support, and related professional services. Particular features, deliverables, environments, integrations, support, and service levels depend on the selected plan and applicable commercial agreement. REALGINE does not promise any particular commercial outcome, revenue result, compatibility, uptime level, or future feature unless expressly stated in that agreement.

Commercial agreements and priority

A proposal, order form, statement of work, invoice, checkout authorization, or other written commercial agreement accepted by REALGINE and the customer may add project-specific scope and terms. A signed or expressly accepted commercial agreement controls where it expressly conflicts with these Terms. Submitting a Request Review or other inquiry does not by itself create a paid engagement or subscription.

Accounts and security

You must provide accurate account information, protect credentials and authentication factors, restrict access to authorized users, and promptly notify REALGINE of suspected compromise or unauthorized use. You are responsible for activity by your organizational users to the extent permitted by law and the applicable commercial agreement. REALGINE may require identity, role, or project verification and may restrict access where reasonably necessary to protect users, projects, or the services.

Acceptable use

You may not use the services unlawfully or fraudulently; seek unauthorized access or conduct unauthorized security testing; share credentials outside authorized users; interfere with infrastructure; introduce malware or malicious code; engage in abusive scraping or automated extraction; circumvent access restrictions; reverse engineer except where applicable law prohibits that restriction; infringe or misuse third-party rights; or distribute unlawful, harmful, or deceptive content through the services.

Customer materials

Customers retain ownership of product assets, specifications, imagery, models, files, trademarks, instructions, and other materials they provide (“Customer Materials”). The customer represents that it has all rights and permissions needed to provide and use those materials. The customer grants REALGINE a limited, nonexclusive license to host, process, reproduce, transform, configure, display, transmit, and deliver Customer Materials only as reasonably necessary to provide, secure, support, and improve the contracted services. REALGINE does not acquire ownership of Customer Materials under these Terms.

REALGINE intellectual property

REALGINE and its licensors retain all rights in the platform, software, viewer technology, system architecture, workflows, interfaces, templates, documentation, design systems, methods, improvements, and general know-how. No ownership transfers by implication. Ownership of specifically commissioned deliverables is governed by the applicable signed commercial agreement.

Feedback

If you voluntarily provide suggestions or feedback, REALGINE may use them without an obligation to compensate you. This permission does not apply to Customer Materials or customer confidential information.

Confidentiality and project information

REALGINE handles project information according to applicable access controls and agreements. Each party must comply with any signed nondisclosure agreement or confidentiality provision that applies to the engagement. No provision of these Terms is an absolute confidentiality guarantee or a representation that REALGINE holds a particular security certification.

Third-party services

Hosting, authentication, communications, storage, payment processing, integrations, and external destinations may rely on independent third-party services governed by their own terms and policies. REALGINE is not responsible for independent third-party products, actions, outages, or changes outside its reasonable control, although this does not limit obligations REALGINE has expressly accepted in a commercial agreement or that applicable law imposes.

Fees, setup charges, and subscriptions

Reality Review is a one-time diagnostic service. Launch Viewer System, Founder / Studio System, and Commercial Product System engagements include separately priced setup or implementation work and recurring monthly or annual hosted operations. Enterprise engagements include separately scoped initial implementation and annual program pricing or a monthly retainer. Active subscriptions maintain hosting, viewer engagement, supported deployment, updates, quality assurance, and support according to the selected plan and written scope. Website prices are indicative ranges, not binding individualized quotes, and may vary with product complexity, asset readiness, SKU count, variants, movement, integrations, access requirements, deployment scope, and support requirements. The applicable commercial agreement establishes final price, billing cadence, initial term, included services, usage limits, deliverables, payment schedule, renewal treatment, cancellation rights, and minimum commitments. Recurring charges begin only after the customer expressly accepts those commercial terms and authorizes the payment method or invoice arrangement. If an agreement renews automatically, its renewal cadence and cancellation procedure must be disclosed before acceptance. Cancellation prevents future renewal as provided in the agreement, but does not automatically refund completed work, elapsed subscription periods, committed implementation work, or previously due charges except where the agreement or applicable law requires otherwise. Price changes apply prospectively to a renewal or new scope after reasonable notice and do not create undisclosed mid-term increases. Customers are responsible for applicable taxes other than taxes on REALGINE’s net income. Subject to the applicable agreement and law, REALGINE may reasonably suspend services for materially overdue, undisputed amounts after appropriate notice.

Service availability and changes

REALGINE may perform maintenance, change features, take security actions, or suspend services when reasonably necessary. Services are not guaranteed to be uninterrupted or error-free. Any material reduction to contracted services remains subject to the applicable commercial agreement and non-waivable law.

Termination

REALGINE or the customer may terminate an engagement as provided in the applicable commercial agreement. REALGINE may suspend or terminate access for a material breach, unlawful use, a material security risk, materially overdue undisputed amounts where contractually permitted, or discontinuation of a service. Accrued payment obligations and provisions that by their nature should survive remain effective. Data return, retention, and deletion are governed by the applicable agreement and Privacy Policy.

Compliance, export controls, and sanctions

You must use the services lawfully and comply with applicable trade, export-control, and sanctions requirements. You may not use or export the services where prohibited by law. This section does not represent that REALGINE holds any particular regulatory or compliance certification.

Warranty disclaimer

Except for express warranties in an applicable commercial agreement, the services are provided on an “as available” basis to the maximum extent permitted by law. REALGINE disclaims implied warranties to that extent, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. These Terms do not exclude warranties or statutory protections that cannot lawfully be excluded.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, consequential, exemplary, or lost-profit damages, even if advised that they were possible. REALGINE’s aggregate liability arising from the affected services will not exceed the fees paid or payable to REALGINE for those services during the 12 months preceding the event giving rise to the claim; if no such fees were paid or payable, the cap is USD $100. These limitations do not apply where prohibited by law and do not limit liability that legally cannot be limited or excluded.

Customer indemnification

The customer will defend, indemnify, and hold harmless REALGINE and its officers, directors, and personnel from third-party claims arising from Customer Materials, the customer’s unlawful use of the services, the customer’s violation of third-party intellectual-property, privacy, or other rights, or the customer’s material violation of these Terms. REALGINE will provide reasonable notice and cooperation. The customer may control the defense with qualified counsel, but may not settle a claim in a manner that admits fault by or imposes an obligation on REALGINE without REALGINE’s reasonable written consent. REALGINE may participate at its own expense.

Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Subject to non-waivable applicable law, the state and federal courts located in Delaware have exclusive jurisdiction over disputes arising from these Terms or the services, and each party consents to their personal jurisdiction.

Changes to the Terms

REALGINE may update these Terms as the services and legal requirements evolve. REALGINE will revise the effective date and provide reasonable notice of material changes. Changes apply prospectively. Continued use after the effective date constitutes acceptance where legally permitted; separate affirmative acceptance will be obtained where required by law or contract. An update does not retroactively rewrite already-earned rights or obligations.

General provisions

You may not assign these Terms or a commercial agreement without REALGINE’s prior written consent, except where applicable law provides otherwise. REALGINE may assign them in connection with a merger, reorganization, financing, or sale of all or substantially all relevant assets or business. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations. If a provision is unenforceable, the remainder remains effective; failure to enforce a provision is not a waiver. These Terms and applicable commercial agreements form the entire agreement concerning their subject matter. The parties may communicate and transact electronically. Headings are for convenience only.

Contact

Questions about these Terms can be submitted through the REALGINE Request Review contact path. Contract-specific notices may be delivered as provided in the applicable signed commercial agreement.